The Consumer Protection Act: What It Covers

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The Consumer Protection Act has several kinds of protections for consumers. It has general rules that apply to merchants providing products and services to consumers, and special rules for certain types of products and services.

If these rules are not respected, the law gives consumers the right to file a complaint with the Office de la protection du consommateur (consumer protection bureau). Also, in some situations, consumers can take legal action against a merchant to get compensation (money), to have a contract cancelled, etc. Merchants who do not respect the law can also be fined.

Consumer Protection Act: General and Special Rules

General Rules

Special Rules

  • advertising
  • price labelling and accuracy
  • requirement to have a permit
  • money of consumers held “in trust”
  • rules on the making and contents of contracts
  • false statements (business practices)
  • statements not allowed in contracts
  • remedies for consumers

Protection of Consumers Under Other Laws

Consumers, clients and purchasers are also protected under other laws in these areas:

The Consumer Protection Act was introduced in July 1971.