It’s festival season! Do you buy tickets online? New rules let you cancel your purchase in some situations.
Important! These rules apply to ticket resales between a merchant and a consumer, not to resales between individuals.
Cancellation and refund
You can now cancel your ticket purchase from a reseller if the event is cancelled or postponed to a date that doesn’t suit you.
You can also cancel your purchase if the location, seat or value of the ticket is not as advertised.
You can cancel any time before the date of the event.
Also, refund conditions must be stated in the resale contract.
To learn more, read our article Online Shopping: Cancellations and Refunds.